Better Journey provides a platform for organizations to more effectively engage with refugee communities at scale and track key milestones along a refugee’s path. Through a web based messaging application on the refugee’s phone, caseworkers define milestones for their refugee clients and customize various forms of engagement around those milestones. Caseworkers can send the right message at the right time along a refugee’s journey based on defined triggers to provide reminders, motivation and information regarding milestone targets. Caseworkers can also follow up and solicit information from refugees asynchronously and have responses automatically upload to their current case management system. Finally, Caseworkers can effectively track the progress of their cases and intervene if necessary. Engagement and relationship building are at the core of the platform and the team believes that better engagement leads to a better journey and ultimately better outcomes.
This project seeks to create a set of electronic training modules that can be taken by individuals who work with LGBT refugees and asylum-seekers anywhere