TextTrainer: a dialog system to train crisis helpline counselors

Share on facebook
Facebook
Share on google
Google+
Share on twitter
Twitter
Share on linkedin
LinkedIn

 

The rise of smartphone usage has changed communication patterns and paralleled an increase in individuals reporting feeling lonely and disconnected, especially amongst young adults. As a result, crisis helplines are expanding their text services to keep pace with new communication trends during a time of growing need. However, tools for training counselors remain time consuming or provide insufficient practice. TextTrainer is leveraging recent advances in natural language processing and partnerships with crisis helplines to build a dialog system to train crisis counselors on how to intervene and de-escalate crises. With this system, counselors can easily practice formulating text responses, get feedback on their responses, and gain expertise in a low pressure setting without putting any individuals in danger, thus helping crisis centers meet the rising demand for their services.

More Winners

Zaakta (UC Berkeley)

Energy efficiency represents a vast, low-cost energy resource—but it can only be unlocked with an innovative and comprehensive market based approach. There is growing demand

Read More »

India Smiles (UC Berkeley)

India is currently experiencing rapid economic and industrial expansion, yet, is plagued by the poor health and nutrition of its people. Older approaches to addressing

Read More »

© 2020 Blum Center for Developing Economies

Design by Joseph Kim